SDG&E Suspends Service Disconnections for Nonpayment as a Part of Its Coronavirus Response
Company Has also Instituted Precautionary Health and Safety Measures
SAN DIEGO, March 13, 2020 – With the coronavirus pandemic causing significant impact on the economy and people’s livelihoods, San Diego Gas & Electric (SDG&E) announced today that it will temporarily suspend service disconnections. The disconnection moratorium will remain in place until further notice.
Maintaining Reliable Service Amid Public Health Emergency
Safety is a fundamental value at SDG&E. Our safety-first culture means that we take very seriously our responsibility to prepare for emergencies and crises – like the current coronavirus pandemic – so we can maintain safe and reliable electric and natural gas services 24/7, 365 days a year.
Please be assured we have robust contingency plans in place to prevent service disruptions. As a company that provides an essential service, we have decades of experience preparing for and responding to crises.
Closure of Branch Offices
To keep our customers and employees safe, we have temporarily closed all of our branch office payment locations. Please consider using our alternative payment locations. Also, if you are having trouble paying your bill, don’t hesitate to call our Customer Contact Center at 1-800-411-7343 to make payment arrangements.
We apologize for the inconvenience and recommend that you consider these alternative payment methods.